Shipping & Delivery
Shipping & Delivery
We want your beauty essentials to arrive safely and swiftly.
ORDER PROCESSING TIME
All Asahimu orders are carefully packed and quality-checked before dispatch. Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons (such as holidays or promotional events), processing times may be slightly extended.
📦 You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
SHIPPING SERVICE
We currently offer Standard Shipping for all orders. Standard shipping is fulfilled via trusted carriers including USPS, UPS, and FedEx, depending on your location and package size.
SHIPPING RATES
We offer simple, transparent shipping rates:
| Order Total (USD) | Shipping Rate |
|---|---|
| All orders | $5.99 |
ESTIMATED DELIVERY TIMES
The following delivery timeframes are estimates from the date of dispatch and do not include order processing time. Actual delivery times may vary due to carrier delays, customs clearance, or other factors outside our control.
| Region / Country | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Canada | 10–18 business days |
| United Kingdom | 10–18 business days |
| European Union | 12–20 business days |
| Australia & New Zealand | 14–25 business days |
| Middle East (UAE, Saudi Arabia, etc.) | 12–22 business days |
| Asia (Japan, South Korea, Singapore, etc.) | 12–22 business days |
| Latin America (Mexico, Brazil, etc.) | 15–30 business days |
| Rest of World | 15–35 business days |
* International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Asahimu has no control over customs processing times.
REGIONS WE DO NOT SHIP TO
Due to legal restrictions, carrier limitations, or logistical constraints, we are currently unable to ship to the following countries and regions:
- Countries subject to US trade sanctions or embargoes (including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea/Donetsk/Luhansk regions)
- Countries with no reliable postal or courier infrastructure
- Any region where the import of cosmetic products is prohibited by local law
If your country is not listed in our delivery table above, please contact us before placing an order to confirm whether we can ship to your location. Orders placed to unsupported regions will be cancelled and fully refunded.
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your parcel directly on the carrier's website. Please allow up to 24–48 hours for tracking information to be updated after dispatch.
PACKAGING
We take great care in packaging your beauty products to ensure they arrive in perfect condition. All items are securely wrapped and protected to prevent damage during transit. We are also committed to using eco-friendly packaging materials wherever possible.
LOST OR DELAYED PACKAGES
If your order has not arrived within the estimated delivery window, please:
- Check your tracking information for the latest update.
- Check with your local post office or neighbours in case of a missed delivery.
- Contact us at service@asahimu.com with your order number and we will investigate promptly.
Damaged Packages: If your order arrives damaged, please contact us within 7 days of delivery with your order number, clear photos of the damaged packaging and products, and a brief description of the damage. We will review your case and offer a replacement or refund where appropriate. Claims submitted after 7 days of delivery may not be eligible for resolution.
Please note that we are not responsible for delays caused by customs, weather conditions, or carrier disruptions beyond our control.
INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct at the time of checkout. Asahimu is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at service@asahimu.com — we will do our best to update it before dispatch.
CONTACT US
Have a question about your shipment? Our beauty customer care team is happy to help:
💌 service@asahimu.com
We respond to all inquiries within 1–2 business days.
✨ Thank you for choosing Asahimu. We can't wait for your beauty essentials to arrive at your door.