ORDER PROCESSING TIME

All Asahimu orders are carefully packed and quality-checked before dispatch. Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

📦 You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

INTERNATIONAL SHIPPING

We ship worldwide so that beauty lovers everywhere can enjoy Asahimu products. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Please check your local customs regulations before placing an order.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your parcel directly on the carrier's website. Please allow up to 24–48 hours for tracking information to be updated after dispatch.

PACKAGING

We take great care in packaging your beauty products to ensure they arrive in perfect condition. All items are securely wrapped and protected to prevent damage during transit. We are also committed to using eco-friendly packaging materials wherever possible.

LOST OR DELAYED PACKAGES

If your order has not arrived within the estimated delivery window, please:

1. Check your tracking information for the latest update.
2. Check with your local post office or neighbours in case of a missed delivery.
3. Contact us at service@asahimu.com with your order number and we will investigate promptly.

Please note that we are not responsible for delays caused by customs, weather conditions, or carrier disruptions beyond our control.

INCORRECT SHIPPING ADDRESS

Please ensure your shipping address is correct at the time of checkout. Asahimu is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at service@asahimu.com — we will do our best to update it before dispatch.

CONTACT US

Have a question about your shipment? Our beauty customer care team is happy to help:

💌 service@asahimu.com
We respond to all inquiries within 1–2 business days.

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✨ Thank you for choosing Asahimu. We can't wait for your beauty essentials to arrive at your door.