Return & Refund Policy

We want you to be fully satisfied with your Asahimu purchase. Below is our detailed Return & Refund Policy to guide you through the process.

Standard Return Policy

  • You may return items for a refund within 30 days of receipt if you are not satisfied with your purchase. Returns are free of charge, but shipping charges are non-refundable.
  • During promotional periods, the return policy may vary. Please review the specific terms and conditions of the promotion before placing your order.
  • For returns or exchanges of Asahimu products purchased from other authorized retailers, please contact the retailer directly.

Return Process (Excluding Black Friday and Other Promotions)

  1. To initiate a return, contact us at service@asahimu.com to request a return label.
  2. Include your order number and the specific item(s) you wish to return in the email.
  3. We will inform you of the next steps once we receive your return request.

Damaged Items

If you receive damaged items, please follow these steps:
  1. Take photos of the damaged item(s) and include your order number.
  2. Send an email to service@asahimu.com with the subject line: “DAMAGED”.
  3. This request must be submitted within 14 days of receiving your order.

Missing Items

If your order is incomplete or items are missing:
  1. Send an email to service@asahimu.com with the subject line: “MISSING ITEM”.
  2. Include your order number in the email for quick verification.
For any further questions about returns, refunds, or related issues, feel free to contact us at service@asahimu.com.