Return & Refund Policy

Return & Refund Policy

Your satisfaction is our priority. Please read our policy carefully.

OUR COMMITMENT TO YOU

At Asahimu, we take great pride in the quality of our beauty and skincare products. Every order is carefully packed and inspected before it leaves our hands. If for any reason you are not completely satisfied with your purchase, we are here to help.

RETURN ELIGIBILITY

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 14 days of the delivery date.
  • The product must be unused, unopened, and in its original packaging.
  • For hygiene reasons, opened or used cosmetics and skincare products cannot be returned unless they are defective or damaged upon arrival.
  • A valid proof of purchase (order number or receipt) is required.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Opened or used beauty and skincare products
  • Gift cards
  • Sale or clearance items
  • Items marked as “Final Sale”
  • Free gifts or promotional items

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost to you. Please include the following when contacting us:

  • Your order number
  • A clear photo of the damaged or defective product
  • A brief description of the issue

HOW TO INITIATE A RETURN

To start a return, please follow these steps:

  1. Email us at service@asahimu.com with your order number and reason for return.
  2. Our team will review your request and respond within 1–2 business days.
  3. If approved, we will provide you with return instructions and a return address.
  4. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Return Address:

Name:ZHENGCUICUI GlOBAL TRADE LTD

Address:69 ABERDEEN AVENUECAMBRIDGEENGLAND CB2 8DL

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Original shipping fees are non-refundable unless the return is due to our error.
  • If you haven't received your refund after 10 business days, please check with your bank or payment provider before contacting us.

EXCHANGES

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us at service@asahimu.com with your order details and we will do our best to assist you.

ORDER CANCELLATIONS

Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped. Once an order has been dispatched, it cannot be cancelled. Please contact us as soon as possible at service@asahimu.com if you wish to cancel.

CONTACT US

If you have any questions about our Return & Refund Policy, please don't hesitate to reach out to our beauty customer care team:

 

💌 service@asahimu.com
We respond to all inquiries within 1–2 business days.

✨ Thank you for shopping with Asahimu. We're here to make every beauty experience a great one.