FAQs

1.Do I need an account to place an order?

 No, guest checkout is available! However, creating an account unlocks perks: faster checkout, easy access to order status/history, and exclusive updates on new arrivals & promotions.

2.What payment methods are accepted?

 We support all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal for secure transactions.

3.How secure is my order information? 

Your order is protected by SSL encryption: all credit card details are entered on a secure page and transmitted directly to our payment provider (never stored on our servers) for authorization.

4.Are there exchange rate fees?

 All transactions are in US Dollars. If your card uses another currency, your issuer will calculate the total based on the daily exchange rate when processing the payment.

5.How to set my shipping address correctly?

 All address details (including punctuation) must be in English. Replace non-English letters with similar English equivalents (e.g., use "c" for non-English variants).

6.Can I change my shipping address after ordering? 

No changes are allowed once the order is processed or shipped. We recommend using a residential (not vacation) address, as customs holding times are unpredictable.

7.What’s the shipping timeline, and how do I track my package? 

Delivery time depends on your selected shipping option. Once shipped, we’ll email you a tracking number and the tracking link. Note: We’re not liable for customs-related delays.

8.What if items are missing from my order? 

Contact us immediately at service@asahimu.com for assistance.

For other questions, reach out directly via service@asahimu.com!