🛒 ORDERS & PAYMENT

How do I place an order?
Simply browse our collection, add your favourite products to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details, and your order will be confirmed via email.

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been dispatched. Please contact us immediately at service@asahimu.com if you need to make changes.

Will I receive an order confirmation?
Yes! A confirmation email will be sent to you as soon as your order is placed. Please check your spam or junk folder if you don’t see it in your inbox.

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📦 SHIPPING & DELIVERY

How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping typically takes 7–14 business days.Delivery times may vary depending on your location.

Do you ship internationally?
Yes, we ship worldwide! Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your parcel on the carrier’s website. Please allow 24–48 hours for tracking to update.

What if my order hasn’t arrived?
If your order is past the estimated delivery window, please check your tracking information first. If there are no updates, contact us at service@asahimu.com and we will investigate for you.

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🔄 RETURNS & REFUNDS

Can I return a product?
We accept returns on unused, unopened products within 14 days of delivery. For hygiene reasons, opened or used beauty products cannot be returned unless they are defective or damaged.

What if I received a damaged or wrong item?
We’re so sorry to hear that! Please contact us within 7 days of receiving your order at service@asahimu.com with your order number and a photo of the item. We will arrange a replacement or full refund promptly.

How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

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💄 PRODUCTS & SKINCARE

Are your products suitable for sensitive skin?
Many of our products are formulated with gentle, skin-friendly ingredients. We recommend checking the full ingredient list on each product page. If you have specific skin concerns or allergies, please consult a dermatologist before use.

Are your products cruelty-free?
Yes! Asahimu is committed to cruelty-free beauty. None of our products are tested on animals.

How do I find the right product for my skin type?
Our product descriptions include skin type recommendations to help you choose. You’re also welcome to reach out to our beauty team at service@asahimu.com for personalised recommendations.

Do your products have an expiry date?
Yes, all our products have a Period After Opening (PAO) symbol on the packaging, indicating how long the product is safe to use after opening. We recommend using products within the indicated timeframe for best results.

Can I use multiple products together?
Absolutely! Our products are designed to complement each other. For skincare layering tips or makeup pairing advice, feel free to contact our beauty experts.

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👤 ACCOUNT & GENERAL

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your details, and enjoy a faster checkout experience in the future.

How do I contact customer support?
You can reach our beauty customer care team at service@asahimu.com. We respond to all enquiries within 1–2 business days.

Do you offer gift wrapping or personalised messages?
We love helping you gift beauty! Please contact us before placing your order and we will do our best to accommodate your request.

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Still have questions? We’re here for you — reach out at service@asahimu.com

✨ Thank you for being part of the Asahimu beauty community.